Policy 5

Grievance procedures

A complaint shall be the filing of a formal written statement alleging a breach of conduct, a failure to comply with assigned duties, or other allegation of wrongdoing. All complaints shall be signed by the complainant and all facts pertinent to the complaint shall be included.

The reporting of an incident shall not constitute a complaint by itself, but an incident or a series of incidents may be the basis of a complaint.

The reporting of an incident may be verbal, and it shall be the responsibility of anyone using it to file a complaint to have ensured the facts to be true before reducing the report to a written complaint.

Written complaints will be handled as follows:

Complaint by any member or Director against an employee:

Complaint to be delivered to the President.

Complaint by any member or employee against a Director: 

Complaint to be delivered to the President. (If complaint is against the President, complaint to be delivered to the Vice-President who shall follow the procedure as set out below.)

Complaint by any Director against an employee:

Complaint to be delivered to the President.

All complaints delivered to the President shall be checked by the President for accuracy. The President shall try to resolve minor differences. Major problems may require impartial participation, in which case the President shall select an ad hoc committee composed of members and/or Directors, as the President sees fit, to make a thorough investigation. The committee will then make a report to the full Board of Directors, giving their findings of fact, their opinions based upon those facts, and their recommendations. The Board of Directors' decision shall be final. When employees have problems with club members in the carrying out of the employees’ daily duties, the matter shall be reported to the Board of Directors at their next meeting or, if urgent, to the President first, or another Board member, immediately. See 5.6.1.3. of the Rules and Regulations.

Effective 9 March 1980, revised 13 March 1988 and 11 June 2000
Approved by the Board of Directors in regular session 9 March 1980, Wallace W. Croy, President.